ISPs should provide 24-hour emergency contacts for police and security services, according to the UK’s ISP industry body, the Internet Service Providers' Association (ISPA).

Out-Law.com says that the lobby group has produced guidelines for its members, which it says will make it easier for law enforcement agencies to conduct investigations. ’Law enforcement agencies may wish to contact an ISPA member company to request assistance with an investigation,’ says the body's best current practice document. ‘ISPA members should make available contact details of a named individual or other contact point for these purposes.
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