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Employment Opportunity
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Position: Manager: Consumer Protection Services
Salary: R557 133 p.a. This includes basic salary (60% of total package), State's contribution to the Government Employee Pension Fund (15% of basic salary) and a flexible portion. The flexible portion of the package can be structured according to the individual's personal needs.
Location: Pietermaritzburg, South Africa
Description:
The Department of Economic Development is seeking a Manager: Consumer Protection Services.
Responsibilities:
* Manage the provisioning of effective complaints handling.
* Liaise with various industries and other stakeholders on Consumer Affairs matter
* Formulate and develop the consumer protection policies
* Manage the dispute resolution and negotiation between service providers and consumers on more complex complaints
* Co-ordinating and providing guidance to all funded paralegals and monitoring their expenditure in order to maximise service delivery
* Liaise and network with key stake-holders in the Consumer Protection arena, more specifically with business, public interest organisations and NGO's
* Provide direction and leadership in the implementation of consumer education and information strategies.
* Monitor and control all consumer education projects and ensure that funds, resources are utilised to derive maximum outputs for the directorate
* Ensure effective promotion of Consumer Education Programmes in the Province
* Liaise with different stake-holders in promoting consumer education
* Manage the provisioning of administrative support to the Consumer Protection Tribunal.
* Facilitate the process of deliberating and deciding on issues affecting the consumers
* Ensure fair handling of consumer matters
* Oversee the processing of all applications from the civil society and general public.
Requirements:
* The minimum qualification required for this position is an RQV 13 (Degree or National Diploma) in Legal studies with a minimum of six to ten years' management experience in the field of consumer rights protection.
* A post graduate legal qualification plus an LLB degree or managerial qualification and / or admittance as a legal professional to the High Court of South Africa with minimum of 3 to 5 years post admission experience will be an added advantage.
Enquiries: Ms N Thavar
Telephone: 033 - 264 2580
To Apply:
NOTES TO CANDIDATES
* The Department of Economic Development is an equal opportunity, affirmative action employer. It is our intention to promote representivity (race, gender and disability) in the Department through the filling of this post. The candidature of person whose appointment/promotion/transfer will promote representivity will receive preference. An indication in this regard will facilitate the process of applications.
* All information submitted will be treated as confidential. The Department reserves the right to withhold the filling of the abovementioned post at anytime prior to an appointment being made.
* All applications must be submitted on Form Z83 obtainable from any Public Service department, and be accompanied by certified copies of qualifications, Identity Document, Driver's Licence, and a comprehensive CV. Should an applicant be in possession of a foreign qualification it must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA).
* NB: Fax, e-mail, incomplete and late applications will not be considered. It is the responsibility of the candidates to ensure that their applications reach the Department timeously.
* Forward your application, quoting the relevant reference number and the name of the publication in which you saw this advertisement to:
Postal Address:
The Head, Department of Economic Development
Private Bag 9152
Pietermaritzburg 3200
Attention: Ms Z Dlomo
Or hand-delivered to:
Ground Floor,
270 Jabu Ndlovu Street
Pietermaritzburg
Reference No: Business Reg.-01/08
Closing Date: 06 February 2009
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